Questions and answers

For an offer with financing, please send your sales advisor a valid vehicle offer without winter wheels and specify the desired modules, duration and annual mileage.

Information on the expected delivery date can be found in the customer portal under “Contracts” and “Demand planning”.

Yes, please contact your customer advisor to discuss the matter directly.

Please contact your customer advisor, who will provide you with an Excel template and notify you of all the data you need to send us.

Please contact your fleet manager. They can tell you whether a purchase is possible and how to receive an offer.

Please register the new address at service.companycars@swisspost.ch. If the move is to a different canton, it will also be necessary to change the registration of the vehicle and amend the vehicle registration document. We will be pleased to provide you with support.

The injured party should contact the liability insurance company listed in their vehicle registration document!

Note: Post Company Cars Ltd does not handle the repair of the damaged vehicle.

Please contact the relevant insurance company’s support team:

Allianz tel.:

0800 22 33 44

PostFinance car insurance:

• Tel. (from within Switzerland): 0848 117 799
• Tel. (from outside Switzerland): +41 58 667 14 00

Go to the “Help & Support” section of our website and select “Claim”. Start the claims notification by clicking on the “Submit claim” button. Alternatively, you can find out how to complete the form in a video tutorial. The available repair workshops are indicated in the claims notification form. You can select any garage indicated to you.

The service card contains all the information concerning your vehicle. This must be presented to your garage each time you visit. (The service card is a laminated A5 document and can be found in the transparent vehicle folder).

Follow the instructions on the service card (service/repairs).

Contact assistance. You will find the number on the service card (help in the event of a breakdown or accident). The service card is located in the glove compartment (laminated A4 card).

Breakdown

A vehicle breakdown never comes at the right time. We help you quickly and efficiently.

What is a breakdown?

A breakdown refers to any technical defect that makes the vehicle impossible to drive.

What to do in the event of a breakdown

• Contact assistance.
• Make sure you have your vehicle registration document at hand for the call.
• Describe your exact location and provide your telephone number.
• Describe the breakdown.
• Notify assistance that you require a replacement vehicle (if the breakdown is not fixed).
• Stay with the vehicle. No work will be carried out on an unoccupied vehicle.

Assistance

If, in the event of a breakdown, you require a replacement vehicle to carry on driving and/or your vehicle has to be towed away, please get in touch directly with the relevant assistance service.

Business customers: you can find the relevant assistance service for you on the service card in your vehicle.

Swiss Post: you can find the relevant assistance service for you on the yellow sticker on the windscreen and/or in your folder in the vehicle.

The fuel card unblocks automatically after 24 hours.

You can find all public Swiss Post petrol stations on the map.

Complete the application (PDF, 265.9 KB) and submit it. 

Around 95% of the public charging network in Switzerland, including providers such as Shell, Evpass, eCarUp, SwissCharge, Move, M-Charge, Ionity and many more.

All providers can be found in the factsheet under Charge card and charging app for Swiss Post employees’ private vehicles in the “Charge card and e-mobility app” section.

You can download the “Swiss Post Fuelling” app from the Apple App Store. The login details for the Swiss Post Fuelling app are sent together with the fuel card. If you lose your login details or have any queries, please contact treibstoff.companycars@swisspost.ch.

The “Swiss Post E-Mobility” app can be downloaded from the Apple App Store and Google Play Store. The login details for the Swiss Post E-Mobility app are sent together with the charge card. If you lose your login details or have any queries, please contact evcharging.companycars@swisspost.ch.

The basic fee is only charged on cards that are not part of the “Fuel management” module. The basic fee of CHF 5.00 is payable every month, irrespective of whether or not the card has been used. 

Once the charging cable has been attached to the vehicle, the charging station can be unlocked using the charge card. Some charging stations also allow unlocking via the scan function in the “Swiss Post E-Mobility” app.

Follow these steps:

• Clean the interior and exterior of the vehicle and fully refuel it (if the vehicle requires cleaning or refuelling by the garage, the driver will be invoiced for the costs).
• Report all existing insured damage. Consult the relevant damage catalogue at: Passenger vehicle damage catalogue (PDF, 792.1 KB) | Delivery van damage catalogue (PDF, 957.7 KB)
• Ensure that all equipment supplied with the vehicle is present, in particular:
• If your vehicle has eight tyres: the second set of wheels is in the vehicle (if Post Company Cars has to make subsequent arrangements to have the wheels collected, the transport costs will be invoiced to the driver).
• ASA form present (confirmation for winter tyres).
• User manuals and full service history.
• Charging cable, on-board tools, breakdown triangle, high visibility vest.
• All keys and the vehicle registration document are present.
• Additional equipment such as roof racks, luggage nets, seats, parcel shelf, etc.
• Remove all personal or company materials and equipment.