Explanatory video for the claims notification process

Claims management: the procedure for vehicle damage, explained in simple terms

For around a year, Post Company Cars have managed all claims from business customers outside Swiss Post Group directly in their own bodywork network. “This allows our customers to benefit from more efficient claims processing,” says Mathias Hert, Head of Claims Management. The other benefits for customers: when submitting claims online, they can select the right business for them out of various repair partners, they benefit from a free pick-up and delivery service for the vehicle and will also receive a replacement vehicle if needed. The processes are made more sustainable by the fact that damages are usually repaired rather than replaced thanks to the partnership with the bodywork network. This doesn’t just reduce costs, but also CO₂ emissions. At Post Company Cars, customer centricity takes top priority. Besides the benefits already mentioned, customers receive a satisfaction survey once the repair has been processed.

“Our customers wanted the claims reporting process to be explained in simple terms,” says Mary Willi, Key Account Manager. The explanatory video is a response to this customer need as it clearly and simply runs through the entire claims reporting process. This ensures that both existing and new employees are informed about the correct process for submitting a claim with our customers, and that customers know that they are in good hands with Post Company Cars.